Important:

1) Your order will be scheduled for shipping next Monday via USPS. Before shipment, we need to ensure the orchids are adequately dried before packaging. Please note the following:

• Orders placed from Monday through Friday will be shipped the following Monday.
• Orders placed on Saturday or Sunday will be shipped the Monday after next.
• If Monday is a holiday, your order will be shipped on the next shipping day Tuesday or Friday.
• We reserve the right to ship your orchids bare root if necessary.
• If you need expedited shipping, please select USPS Express Mail.
• Expected delivery dates are provided by USPS; therefore, we cannot guarantee specific delivery times as packages may pass through multiple USPS shipping hubs.

2) We are located in the USA and ship within the USA and its territories using USPS services. If your state or territory is not listed during checkout, we do not ship there. We do not ship internationally.

3) Based on your understanding of the local climate, could you please verify the forecast for the next 10 days?

• If temperatures are anticipated to fall below 50°F, we suggest reviewing the available alternatives: Orchids Weather Protection - Winter,.
• If temperatures are anticipated to rise above 90°F, we suggest reviewing the available alternatives: Orchids Weather Protection - Summer .

4) If there is an active coupon code available, be sure to apply it during the checkout process. Once an order is placed, changes cannot be made. All coupon codes have category restrictions and cannot be combined.

5) We reserve the right to cancel your order at any time due to unforeseen circumstances. Please verify that your billing and shipping addresses, as well as your credit card CVV number, are accurate. If your order is considered a risk transaction, it may be subject to cancellation.

6) Add a valid email address during the checkout process. Emails serve as our primary communication channel for order and shipping confirmations, as well as notifications regarding cancellations and refunds.

7) We take pride in our meticulous packaging methods, ensuring that your orchids arrive in good condition during transit. We guarantee the health of the orchids upon arrival if the package remains intact during transit.

• If you receive a package that is totally damaged—whether broken, cracked, shattered, crushed, ruined, wrecked, or dilapidated—due to the USPS carrier, please refuse acceptance upon delivery. Kindly inform the mailman or postmaster of your decision to return the package to the sender due to its condition. Upon receiving the returned orchids, we will process a partial refund.
• If your package arrives in good condition but you have any concerns with your plants, please let us know within 24 hours of receipt, and we will proceed in accordance with our Return and Refund Policy.
• While we take utmost care in packing your plants, we cannot guarantee the healthy arrival of flowers, buds, sheaths, and/or spikes.

8) Please ensure you thoroughly review each product description before making your purchase. Once orchids have been purchased and leave our store, we are unable to offer replacements, refunds, or accept returns. All sales are final. This policy is enacted because we cannot guarantee the well-being of orchids once they are beyond our care, and we lack control over the conditions in which they are cultivated. Additionally, we make no warranty, express or implied, regarding the productivity of any plant sold through this or any other offering.

9) If you're considering purchasing an imported bare root orchid division, it's essential to have a basic understanding of how to promote root development and maintain hydration to prevent dehydration. Providing adequate growing conditions at all times is crucial to avoid any stress during cultivation. If you're a beginner, it's advisable to refrain from buying them.

10) These reminders or notices do not act as replacements for our store policies. Please ensure to thoroughly delve into our up-to-date policies for a complete understanding.

Thanks for your support and understanding, please write any instruction below: