Ordering Process
How can I place an order in La Foresta Orchids online shop?
Please proceed as follows in order to securely and easily place an order:
1. Cart
Select the products that you would like to order by clicking on the "Add to Cart" button. This moves your selection into the cart. You can change this selection at any time prior to sending your order by altering the quantity of the products, you can delete the selection or cancel the order process by clicking on the "Remove" box. You can move to the next order step by clicking on the "Proceed to Checkout" button.
2. Checkout / Terms and Conditions
If you already have a customer account, please log in using your e-mail address and password. Otherwise, please register as a new customer or a guest. Your data is collected and processed in compliance with the data privacy regulations (Privacy Policy). Your data is not used for any other purpose and it is not forwarded to third parties. You can select your payment and shipment method once you have logged in. You can move to the next order step by clicking on the "Continue" button.
3. Checking the Shipping Address / Selecting the Shipping Method
Now check the shipping address and enter your desired shipping method. You can move to the next order step by clicking on the "Continue" button.
4. Checking the Billing Address / Selecting the Payment Method
Now check the billing address and select the desired payment method. You can move to the next order step by clicking on the "Continue" button.
5. Completing the Order Process
You will receive an overview of the order: The selected products, the shipping and billing address as well as your contact data. Check again that all of the information is correct and please read and agree to the Terms and Conditions. You can only continue with the order provided that you agree with our policy. Your order is submitted to us when you click on the "Submit Order" button.
You will receive an order confirmation email, including your order number and the details of your purchase, as soon as we process your order you will receive a shipping confirmation email including the USPS tracking number.
Important Considerations:
We ship to USA and territories, some exclusions apply.
All orders will ship the following Monday after order is received.
We ship using USPS Priority Mail Services, the transit time of your shipment will vary based on your location.
Our processing time is up to 4 days after order is placed.
We reserve the right to send the orchids bare-root when required for shipping.
We accept Visa, MasterCard, American Express, Discover, and PayPal.
We guarantee a healthy plant on arrival, once you receive the plant you purchased safely, we do not accept requests for exchanges, returns or refunds. Therefore, all sales made through our online store are final.
We cannot guarantee buds or flowers. Plants described as being in sheath, spike, bud, or bloom are in such stages when shipped from our place. While we pack all plants with extreme care, the shipping process may affect these stages. There are chances that the buds or flowers could dry up or withered in the transit during shipping, this is normal because of the stress of the plant in a closed environment, however the plant will arrive in healthy conditions.
Unfortunately, we do not accept returns due to the nature of our products. Due to sanitary concerns we don't accept plants that leave our growing conditions and are away under different situations or stress.
However, if you have any question about an orchid you are interested in, and/or you want to see the exact photo of the plant you will be purchasing, please let us know to help you clarify any doubt. Once you receive the plant you purchased safely, we do not accept requests for exchanges, returns or refunds. Therefore, all sales made through our online store are final.
Although we will take all precautions to avoid severe weather conditions, kindly let us know if the weather in your area does not appear to be conducive to shipping.
Special considerations for WINTER shipping:
- It is the Buyer's responsibility to check the weather forecast in your area to confirm whether or not a heat pack is needed.
- If you live in an area with temps under 55F (day or night) we recommend adding a heat pack.
- If any forecast weather temps are below 40F, a heat pack is a must!! to be under the live plant guarantee protection.
- Most simply, if your weather is under 40F and you add no heat pack to your shopping cart = therefore you are not covered by the live plant guarantee (you are buying at your own risk).
- While we take great care in packing our plants, if we recommend adding a heat pack to your shipment and you decline, we will not guarantee a healthy plant on arrival.
It's the buyer's responsibility to provide during the checkout process their up-to-date address when placing an order. We will not accept a refund request in case the package is returned to us, because the orchids are going to be dead by the time the package is returned to us.
- It is the buyer's responsibility to check the expected delivery date using the tracking number provided in the email sent after order confirmation, to ensure that someone will be available to receive the package.
- If the buyer will be unavailable to receive his or her order, after placing the order, due to vacation, holidays, or any other emergency, contact us to delay shipment:
- We will not be responsible for any package shipped while the Buyer was away on holiday without written notification (email) to hold shipment until the Buyer's return.
- It is the buyer's responsibility to check the 10 days weather forecast for his or her location, if you foresee any freezing temperatures, please add a heat pack ( shipping warmers up to 5 days) or ask us to hold the package until the weather improves.
Within the USA and its territories you do not need permits to receive plants through the mail. However, if you are from another place outside the USA and territories and you want to import to the USA then yes you’ll need import documents and permits. We are covered by the same USDA regulation like any state in the USA. Therefore, from PR to any state you don't need any document or import permits in particular. However, if for any reason the product is seized or destroyed by regulatory authorities, the seller La Foresta Orchids is not responsible, nor liable for reimbursement of any sort. The buyer assumes all responsibility for any specific shipping requirements that their state's Department of Agriculture may have.
Unfortunately, we do not accept returns because the nature of our products. Due to sanitary concerns we don't accepts plants that leaves our growing conditions and were away under different situations or stress.
However, if you need assistance with an orchid you are interested in, and want us to send you the exact photo of the orchid you will be purchasing, please let us know we can help you clarify your doubt and questions.
Once you receive the plant you purchased safely, we do not accept requests for exchanges, returns or refunds. All sales are final.
We take great care in packing plants; however, very occasionally, damage occurs in transit that is beyond our control.
If your package arrives damaged, keep all of your packing materials, and contact USPS within 24 hours with your tracking number, take a picture of the damage as that may be necessary when you are filing a claim with USPS.
If your package appears to be delivered but you don't receive it, is lost or stolen, please file a complain with USPS or the police.
All our packages are shipped USPS Priority Mail with insurance included $100.
Refer to Claim for Damage Packages: https://www.usps.com/help/claims.htm
Refer to Claim for Lost or Stolen Packages: https://es.usps.com/help/missing-mail.htm
It is the our responsibility to file a complain if the package was damage during transit, however it is the buyer responsibility to file the claim if the package arrive safely to the address was delivered but lost or stolen. You file your claim directly with your USPS Office.
We are not responsible for lost packages if we send it to the correct address.
Placing your order online is an express consent that you agree with our terms and conditions, and shipping policies!
Disclaimers:
- Each plant listing on our site provides a description of what is available. The plant you receive will conform to the description provided in the listing, but not the exact plant, photos are for reference only.
- When possible, we also provide a representative picture of the plants offered in a given listing. However, many of our plants have been grown from seed -- which means slight variations in flower size and color can be expected. Additionally, our plants are grown in an open-air environment, which can result in slight imperfections or mechanical damage to foliage.
- The colors, patterns and size of the flowers or plant can vary due to the variations produced by the hybrids and/or species each seed genetics, unless a mericlone, plants grown from seed may have genetic variations beyond our control. The local climatic conditions and the nutrition given to the plant can affect the brightness and color intensity of the flowers. While we make every effort to match the actual color of the flowers the photo may not be the exact representation, due to different computer monitor settings.
- All of our photos are for reference purposes only. We do not guarantee flowers upon delivery nor do we replace plants with broken flowers. We cannot take pictures of the exact plants nor can we measure or count how many leaves are on the plant and we cannot guarantee success with indoor growing without proper care and adjustments.
- Prices advertised on this site or by promotional email may change without notice. The photos on this page are a representation of the flowers expected for the orchid for sale, however the result may vary depending on the crop (environment, temperature, irrigation, fertilization, etc.
- Also note that although plants are carefully packed, spikes, buds, blooms, or flowers are not guaranteed through the shipping process, nor are the leaves of botanical plants guaranteed to be free of cosmetic damage from the shipping process, including but not limited to mild dehydration, dryness or yellowing leaves. Once the package is delivered to the USPS, we have no control over its handling.
Placing your order online is an express consent that you agree with our terms and conditions, and shipping policies!
If you have any other questions or concerns, please contact us and we will gladly get back to you as soon as possible.
