Your order will be scheduled for shipping next Monday via USPS. Before shipment, we need to ensure that the orchids are adequately dried in preparation for the packaging process. Therefore:
- Orders placed from Monday through Friday will be shipped next Monday.
- Orders placed Saturday or Sunday will be shipped the following week's Monday, unless expedited shipping is requested.
- If Monday is a holiday, your order will be shipped on either Tuesday or Friday.
- FREE SHIPPING* Promotion is only valid for USPS Priority Mail.
- We reserve the right to ship your orchids bare root if necessary.
We are located in the USA, therefore we ship within the USA and its territories using exclusively USPS services. If you don't see your state or country listed during the checkout process, we don't ship there. We do not ship internationally.
Considering your knowledge of the climate in your region, could you please assess the upcoming 10-day weather forecast:
For residents of isolated rural areas experiencing USPS Priority Mail delays exceeding 10 days, selecting USPS Express Mail is advised for expedited delivery, especially in extreme weather conditions.
If there is an active coupon code available, ensure to apply it during the checkout process. Once an order is placed, changes cannot be made. Please note all coupon codes have categories restrictions; coupon codes cannot be combined.
Be sure to provide accurate billing and shipping addresses, if your order is identified as a risk transaction, we might cancel your order.
Be sure to provide a valid email address, emails serve as our primary communication for receiving order and shipping confirmations, and notifications about unforeseen circumstances such as cancellations and refunds.
We reserve the right to cancel your order at any time due to unforeseen circumstances.
We take pride in our meticulous packaging methods, which ensure that your orchids arrive in pristine condition inside a tightly sealed box during transit. We guarantee the health of the orchids upon arrival if the package remains intact during transit. However, please note that we make no warranty, expressed or implied, regarding the productivity of any plant sold as a result of this or any other offering.
- If you receive a damaged packageâwhether broken, cracked, shattered, crushed, ruined, wrecked, or dilapidatedâdue to USPS handling; please refuse acceptance upon delivery. Kindly inform the mailman or postmaster of your decision to return the package to the sender due to its condition. Upon receiving the returned orchids, we will process your refund.
- If you receive your package in good condition but encounter any issues with your plants, please notify us within 24 hours of receipt. Claims made after this period will not be honored, as we cannot control the plant's growing conditions once it leaves our facility.
We may update pricing and/or product information on this website without prior notification, at our discretion, at any given time.
We make every effort to fulfill all orders and ensure the availability of our products. However, We reserve the right to cancel without prior notification, at our discretion, at any given time. This allows us to promptly address unforeseen circumstances that may affect the fulfillment process.
We shall assume responsibility solely for the purchase price of each plant sold. We provide no explicit or implicit warranty concerning the productivity of any plants sold through this or any other offering. If you have any concerns about the quality of the plants upon arrival, such as damages that occurred during shipping, and you opted for our Summer or Winter Protection Plan in conjunction with your orchid purchase in order to be covered by our Live Healthy Plant on Arrival Guarantee, it is essential to inform us within 24 hours of receipt. We cannot accommodate any requests made after this 24 hour period, as we are unable to control the plant's growing environment once it is no longer in our possession. Your timely notification allows us to ensure your satisfaction with our products.
We encourage customers to thoroughly review all orchid photos on the product detail page, as each actual orchid is photographed from various angles to help you make an informed purchasing decision. As a result, we regret to inform you that we do not accept requests for exchanges, returns, or refunds once you have safely received the plant you purchased.
We provide representations of the flowers and orchid plants available for sale, whenever possible. However, it is essential to understand that natural genetic variations in hybrids or species orchids can lead to variations in colors, patterns, and sizes of the flowers and plants.
Orchids grown from seeds may exhibit genetic variations beyond our control. Unless specified in the product title that the orchid is a mericlone, which is an exact clone, the orchids for sale on our website are considered seed-grown plants. Therefore, we cannot guarantee that the plants and/or flowers will be an exact match to the photos provided.
All bloom photos displayed on this website are intended for reference purposes, serving as examples of how the orchid may bloom. These images are provided to give customers a visual representation of the plants we offer. However, actual orchids on sell may vary in appearance due to natural growth patterns and genetics factors as all are grown from seed not mericlone.
We encourage customers to rely on the accompanying product descriptions and details for accurate information about each plant. Unless otherwise indicated in the product title, all orchids are not sold while in bloom, in bud, or in spike. Our commitment is to provide healthy and robust plants, and while some images on the website may showcase blooming orchids for reference, the actual plants offered for sale will typically not be in bloom, bud, or spike at the time of purchase.
Orchids, like any living beings, will naturally show signs of aging over time. It is important to understand that even a healthy orchid can exhibit cosmetic damage on its leaves, bulbs, and roots. Additionally, mechanical damages may occur during the repotting process, imports, or shipping, which can include dehydrated or broken leaves. Rest assured, we guarantee that the orchids we send out are healthy and alive upon arrival.
To clarify, a healthy living orchid is one that has the ability to produce new growth, leaves, and roots, and is therefore capable of flowering within the next one to two years. In the event that the orchid you receive shows some cosmetic or mechanical damage on its leaves, bulbs, and/or roots but still possesses the capacity to continue growing and developing over the years, we will still consider it a healthy living orchid. Consequently, we will not be able to accept any refund, return, or replacement requests based solely on such cosmetic or mechanical damages.
We source our orchids from nurseries located around the world. As you may be aware, the cultivation of orchids involves a significant amount of labor, making it susceptible to human errors. Consequently, there may be instances where a plant is inaccurately labeled or identified. Since we are not directly responsible for the orchid identification process, we would like to extend our sincere apologies if you encounter such a situation.
If you receive an orchid that is mislabeled or misidentified, we kindly request that you contact us promptly. We are committed to assisting you in resolving the matter in accordance with our Return and Refund Policy. Your satisfaction is of utmost importance to us, and we appreciate your understanding in such rare occurrences.
Furthermore, it's essential to clarify that this policy does not apply to orchid genetic variations resulting from seed-grown orchids. If you purchase an orchid identified as a semi-alba variant but it produces flowers of a different color, this is a normal occurrence when dealing with plants that are not identified as mericlones. In the case of seed-grown orchids, there may be genetic variation fluctuations, which do not fall under this policy. To provide a clearer example, our policy primarily pertains to situations involving different genera or species of orchids. For instance, if you purchase a Cattleya dowiana but receive a Cattleya warscewiczii instead, this is where our Return and Refund Policy would apply. We appreciate your understanding in these specific situations, as we strive to ensure your satisfaction with your orchid purchase.
The information provided on this website regarding the selection and usage of specific orchid care products, including but not limited to fertilizers, pesticides, fungicides, and herbicides, is solely the opinion and recommendation of the respective authors. This content does not constitute an endorsement or acceptance of these views and suggestions by us, and we hereby disclaim any associated responsibility. We strongly advise customers to seek guidance from the product manufacturer including but not limited to the product labels and relevant government authorities when choosing and using such products in your state.
At La Foresta Orchids, we are dedicated to upholding the highest standards of user experience and trust within our community. Transparency and trust lie at the core of our brand values. We strongly believe in fostering open and honest communication with our valued customers. Your feedback is invaluable to us, and we're here to assist you with any issues or concerns you may encounter. If you face any challenges, we encourage you to reach out to us directly. This allows us to promptly and effectively resolve any issues, prioritizing your satisfaction and addressing any misunderstandings or shipping-related concerns.
While we respect your right to express your opinions, especially in the case of negative reviews with a rating of 3 or less, we kindly request that you first contact us for assistance before posting your review. This proactive approach ensures that we can work together to resolve any issues and potentially enhance your experience. Please note that leaving a negative review without attempting to contact us first, is not an acceptable course of action, we will not approve your product review and may result in the deactivation of your account.
We take a firm stance against excessive, unwarranted, or malicious reviews, as they not only harm our reputation but also erode the trust of our users in our platform. Therefore, any user found engaging in such practices will face the closure of their account.
We reserve the right to remove any content that violates our guidelines, including but not limited to:
Profanity or Obscene Content: Reviews containing obscenities or inappropriate images will be promptly removed. In such cases, a placeholder message will be displayed, stating that the review was removed due to profanity or obscene content. This helps inform other consumers about the reason for the removal.
Misunderstanding Reviews: Reviews stemming from misunderstandings or false expectations that result from not thoroughly reading our product descriptions or examining our product photos prior to making a purchase. If the product in question was accurately described, including details such as size, cultivation tips, estimated time to bloom, and if it also includes photos of the product; the product review may be subject to deletion. Our primary objective is to maintain accuracy and fairness in reviews.
Pricing Reviews: We believe our website offers transparent pricing information, empowering customers to make informed purchasing decisions. We encourage our customers to carefully read the product description, view all product photos, and review the prices before making a purchase. This way, you can make an informed decision when buying our products. We want to emphasize that we provide comprehensive pricing information, and customers have the freedom to decide whether to make a purchase or not. If you purchase a product, with all the information, you can avoid unexpected expectations, and there is no need to leave a review related to size, cost, or expected beliefs. Reviews that solely complain about the price or size of a product will not be approved.
We are committed to maintaining the authenticity of reviews on our platform. To achieve this, we encourage users to share their genuine experiences and opinions, whether positive or negative, as long as they adhere to our guidelines. Our team actively monitors and moderates reviews to ensure compliance with our policies. If your review is not approved, and you believe it was unjustly not published, please contact our customer support team to appeal the decision. We will review such cases individually and consider reinstating the review if it complies with our guidelines.
At La Foresta Orchids, we believe that open and constructive communication between our users and us is vital for maintaining a positive and trustworthy environment. We remain dedicated to providing a platform where authentic and constructive feedback can thrive. By adhering to these guidelines, you contribute to the betterment of our platform and help us deliver the best possible service.
Before making any purchase, please refer to our policies for the most up-to-date information regarding changes applicable to our website. The latest version of our policies takes precedence over any previous versions, regardless of their issuance date. These policies include: Terms of Service, Return, Replacement and Refund Policy, and Shipping Policy.
